There was a story circulating the Internet last week about a little girl at an Apple store. It seems this little 10-year-old girl saved every penny she could for nearly a year so that she could buy herself an Apple iPod touch, which she desperately wanted. All good so far – I’m all in favorContinue reading “When Customer Service Isn’t”
Tag Archives: customer service
What Happened To Simple Customer Service?
Repeatedly in the past few days, I’ve been amazed at the lack of simple customer service skills that I’ve encountered. I don’t mean that silly ‘the customer is always right’ mantra, but rather the idea that you should simply serve your customer in a way that would make them want to visit you again. It’sContinue reading “What Happened To Simple Customer Service?”
Ricky Cadden 