When Customer Service Isn’t

There was a story circulating the Internet last week about a little girl at an Apple store. It seems this little 10-year-old girl saved every penny she could for nearly a year so that she could buy herself an Apple iPod touch, which she desperately wanted. All good so far – I’m all in favorContinue reading “When Customer Service Isn’t”

What Happened To Simple Customer Service?

Repeatedly in the past few days, I’ve been amazed at the lack of simple customer service skills that I’ve encountered. I don’t mean that silly ‘the customer is always right’ mantra, but rather the idea that you should simply serve your customer in a way that would make them want to visit you again. It’sContinue reading “What Happened To Simple Customer Service?”